Privacy Policy - Country Change

The RDA Riverina seeks to adhere to the Office of the Australian Information Commissioner and the Information and Privacy Commission NSW (IPC) guidelines. More information about privacy can be found in the Australian Privacy Principles Guidelines and IPC’s Guide to Privacy Laws in NSW Factsheet.

This website collects personal data to power our site analytics, including:
• Information about your browser, network, and device
• Web pages you visited prior to coming to this website
• Your IP address

This information may also include details about your use of this website, including:
• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps

Email Addresses

RDA Riverina will only record your email address if you send us a message. Your email address will only be used for the purpose for which you have provided it and will not be added to any mailing lists. We will not use or disclose your email address for any other purpose, without your prior written consent.

No attempt will be made to identify you or your browsing activities individually, except in the unlikely event of an investigation, where a law enforcement agency or government agency may exercise a warrant to inspect the Internet Service Provider's logs.

This website contains links to other sites. RDA Riverina is not responsible for the privacy practices or the content of such websites.

This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the internet.

Privacy

In this policy, “us”, “we”, or “our” means Regional Development Australia Riverina, operators of this website.

We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This Privacy Policy was last updated March 2020.

1. INFORMATION WE COLLECT

The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content.

• Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity confirmation and forewarning of expiry.
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• Click trails record the paths taken by visitors through the website. This information is generally recorded against IP address, and may be possible to correlate by computer.
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• Activity History consists of orders, enquiries, votes submitted via the website, or offline contact you have with us such as phone calls.
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• Publishable content consists of comments or other submissions of content you would like us to publish on our website.
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2. HOW WE COLLECT IT

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

• The type of browser you are using
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• The date and time of your visit

• Your IP address

• The address of the website that referred you to ours

• The addresses of pages accessed and any documents downloaded

Click trails can be correlated over time by the use of ‘cookies’ as outlined in section 6. In most cases click trail data is not directly individually identifiable.

‍Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

3. WHY WE COLLECT IT AND HOW WE USE IT

Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.

We collect your personal contact details and activity history:

• To respond to requests or queries you raise

• To confirm your identity

• To fulfil orders made by you

• To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:

• To measure and monitor the performance of our website

• To estimate interest in our products and services

• To refine and update our website’s content

• To monitor our website for violations of the terms of use or any applicable laws by visitors

4. HOW WE DISCLOSE IT

We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

• As part of a sale of all or part of our business
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• When explicitly authorised to do so by yourself at the time you supply the information
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• As required or authorised by any applicable law

• As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
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• As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
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• If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
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• To lessen or prevent a serious threat to a person’s health or safety

5. PUBLISHABLE CONTENT

When you submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts) you assign us a transferable, perpetual right to publish and/or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by yourself or you otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private (e.g. your email address), except in cases of clear violations of our terms of use.

Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion.

If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10.

6. COOKIES

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

7. OPTING IN AND OUT

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.

When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means.

You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10.

8. INFORMATION MANAGEMENT AND SECURITY

With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.

9. GAINING ACCESS TO YOUR INFORMATION

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 10.

10. HOW TO CONTACT US

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:

PO Box 479
Wagga Wagga, NSW 2650

Access Policy:

This policy is directed to those individuals whose personal information is held by the RDA-RIVERINA.

Overriding principles

At all times the conduct under this Policy will be governed by the following principles:

• All requests for access will be treated seriously
• All requests will be dealt with promptly
• All requests will be dealt with in a confidential manner
• Your request to access your personal information will not effect your existing obligations or effect the commercial arrangements between you and the RDA-Riverina.

Form of Access

The RDA-Riverina will provide access by allowing you to inspect, take notes of or receive copies or print outs of the personal information about you that the RDA-Riverina holds.

You can make your request in writing or by contacting the RDA-Riverina at RDAinfor@rdariverina.org.au or phone/fax 6964 5540.

To obtain access you will have to provide proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is not undermined.

When will Access be denied?

Access will be denied if:

• The request does not relate to the personal information of the person making the request;
• Providing access would pose a serious and imminent threat to life or health of a person;
• Providing access would create an unreasonable impact on the privacy of others;
• The request is frivolous and vexatious;
• The request relates to existing or anticipated legal proceedings
• Providing access would prejudice negotiations with the individual making the request;
• Access would be unlawful; denial of access is authorised or required by law; access would prejudice law enforcement activities; access discloses a ‘commercially sensitive’ decision making process or information; or any other reason that is provided for in the National Privacy Principles (NPPs) setout under the Privacy Act.

Where possible, the RDA-Riverina will favour providing access. It may do so by providing access to the appropriate parts of the record or by using an appropriate ‘intermediary’.

Where there is a dispute about the right or forms of access these will be dealt with in accordance with the RDA-Riverina‘s Grievance Policy.

Time

The RDA-RIVERINA will take all reasonable steps to provide access within 30 days of your request. In cases where the request is not complicated or does not require access to a large volume of information, we will provide information within 14 days.

Privacy Complaints Policy:

How the RDA-RIVERINA will handle privacy complaints for individual customers

Introduction

The RDA-Riverina sees the importance of privacy to the organisation, its customers and other stakeholders. As such the RDA-Riverina is committed to protecting the privacy of the personal information that we hold. This is part of our organisation’s:

• Legal obligations under the Privacy Act 1988
• Ethical and business obligations
• Service to you

The RDA-Riverina places high priority on effectively dealing with any complaints dealing about privacy that you may have.

• Overriding principles
• At all times the conduct under this policy will be governed by the following principles:
• All complaints will be treated seriously
• All complaints will be dealt with promptlyAll complaints will be dealt with in a confidential manner

The privacy complaint will not affect your existing obligations or the commercial arrangements that exist between this organisation and you.

Who may complain under this policy?

If you have provided us with personal information, you have a right to make a complaint, have it investigated and dealt with under this policy.

What is a privacy complaint?

A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information. This could include matters such as:

• How personal information is collected
• How personal information is stored
• How this information is used or disclosed
• How access is provided.

What do I do if I have a complaint about privacy practices?

The RDA-Riverina resolves grievances at the local level if possible. If you have a complaint about privacy please contact the Executive Officer or Chairperson. All complaints will be logged on a database/complaints register.

You may complain orally or in writing. Usually your contact with the organisation will be the proper person to discuss or resolve your complaint, however, if your privacy complaint is not resolved then the matter will be referred to the RDA-RIVERINA Executive, the next level of management.

Grievance procedure

The goal of this policy is to achieve an effective resolution of your complaint within a reasonable set timeframe [28 days or as soon as practicable].

Once the complaint has been made, the point of contact can then resolve the matter in a number of ways:

Request further information and investigation: Your initial contact may request from you further information. You should be prepared to give as many details as possible including details of any relevant dates and documentation. This will enable the contact to investigate the complaint and determine an appropriate and useful solution. All details provided will be kept confidential.

The complaint may be investigated. The RDA-RIVERINA will try to do so within [72 hours/as soon as possible]. It may be necessary to contact others in order to proceed with the investigation and progress your complaint.

Discuss options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with your contact. The contact could also suggest other solutions or give examples of how the personal information can be revised or stored in a different way.

Refer to RDA-RIVERINA Executive: If your complaint is not resolved at the local level, it will be referred to the RDA-RIVERINA Executive. The Executive members will be provided with the history and may discuss the complaint with the employees, or other parties that are involved.

Resolution: You will be informed of the outcome and the reasons for the decision. If this does not resolve the complaint, the matter will be referred to a mutually agreed intermediary.

If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the federal Office of the Privacy Commissioner. Follow-up of the complaint [optional]

The RDA-RIVERINA Executive Officer will contact you after approximately six weeks to ensure that you have no further concerns.

Records

The RDA-RIVERINA will keep a record of your complaint and the outcome in its Complaints Register.

Anonymous complaints

The RDA-Riverina is unable to deal with anonymous complaints as we are unable to investigate properly and follow-up such complaints.

However, in the event that an anonymous complaint is received, the RDA-Riverina will note the issues raised and try and resolve them appropriately. For example, the RDA-RIVERINA may wish to conduct further training or provide assistance in a given area.

Information

For any further information about this policy please contact the RDA-RIVERINA Executive Officer.

Privacy Complaints Register

To be completed by the RDA-RIVERINA’s Privacy Officer

Complaints Number

Date

Contact details of complainant

Nature of complaint

Summary of complaint

Documentation received

Action taken

Further action required

Outcome of complaint

Privacy Statement to be used for Project Proponents

The RDA-RIVERINA’s privacy policy complies with the National Privacy Principles (NPPs), established by the Privacy Act 1988. Your privacy is respected by the RDA-RIVERINA and all personal information will be handled in a sensitive manner.

Information collected on the project ideas, concepts and application forms will be used for the purpose of evaluating proponent projects and will be provided to RDA-RIVERINA project managers, members of the RDA-RIVERINA and Department Agency (Federal & State) staff.

Please note, that in considering your proposal for funding, the information detailed in this application may be shared with relevant Commonwealth, State and/or local government agencies, organisations and individuals, including those you identify in the application, to substantiate any claims or statements that you make, to verify the capacity of the applicant organisation to manage Commonwealth funds and for general comment on the viability of your proposal. Information of a pecuniary nature will be treated as confidential.

The proponent’s name, contact details and project proposal information, if successful in obtaining funding will be provided to the media as part of a media release at the time ministerial announcement. These details will also be published in the RDA-RIVERINA's Annual Report and may be used to promote RDA-RIVERINA activities.

The proponent’s name, project description and funding awarded will also be published on the RDARIVERINA’s website so that the community at large will be able to benefit from the project’s implementation.

If you do not provide all the information requested on the project application forms, the RDA-RIVERINA will be unable to process your application.

You are able to access and update the personal information, which we hold on record about you during business hours.

If you have any questions in relation to privacy, please contact the Privacy Officer on (02) 6921 1007, or in writing to the Privacy Officer, RDA-Riverina, PO Box 479, Wagga Wagga NSW 2650 or send an email to info@rdariverina.org.au

Website Statement

The RDA-RIVERINA’s privacy policy complies with the National Privacy Principles (NPPs) established by the Privacy Act 1988. Your privacy is respected by the RDA-RIVERINA and all personal information will be handled in a sensitive manner.

When you visit this website, our Internet Service Provider (Webfront) logs your IP address and the pages accessed in a locked file on the website server. No attempt will be made to identify you or your browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.

This site contains links to other sites. The RDA-RIVERINA is not responsible for the privacy practices or the content of such websites.

We will only record your email address if you send us a message. Your email address will only be used for the purpose for which you have provided it and will not be added to any mailing lists. We will not use or disclose your email address for any other purpose, without your prior written consent.

This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

Website Statement

The RDA-RIVERINA’s privacy policy complies with the National Privacy Principles (NPPs) established by the Privacy Act 1988. Your privacy is respected by the RDA-RIVERINA and all personal information will be handled in a sensitive manner.

When you visit this website, our Internet Service Provider (Webfront) logs your IP address and the pages accessed in a locked file on the website server. No attempt will be made to identify you or your browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.

This site contains links to other sites. The RDA-RIVERINA is not responsible for the privacy practices or the content of such websites.

We will only record your email address if you send us a message. Your email address will only be used for the purpose for which you have provided it and will not be added to any mailing lists. We will not use or disclose your email address for any other purpose, without your prior written consent.

This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

Email Clause

The RDA-RIVERINA already has an email clause that sets out the users responsibility when using email.

Notice:

The information contained in this e-mail message and any attached files may be confidential information, and may also be the subject of legal professional privilege. If you are not the intended recipient any use, disclosure or copying of this e-mail is unauthorised. If you have received this email in error, please notify the sender immediately by reply e-mail and delete all copies of this transmission together with any attachments.

If the RDA-RIVERINA intends to use an email list of contacts to distribute information, this should contain a Privacy Notice advising that:

“this email list was created for [specific purpose], is not to be used for any other purpose and is not for further distribution.”

The RDA-RIVERINA will also advise that anyone on the distribution list can be taken off by contacting the RDA-RIVERINA.

Disclosure of Personal Information Policy:

Introduction

Personal information concerning employees is confidential and will only be used for purposes for which the information is relevant.

Exceptions

Personal information may be used for purposes other than for which it was collected: with the consent of the person concerned; to prevent a serious threat to a person's health or life; as required or authorised by law;where reasonably necessary for the enforcement of criminal or revenue law.

Access

Employees have access to the personal information held by RDA-RIVERINA Inc about them. Employees in consultation with the Executive Officer may make corrections and additions to personal information to make sure that the information is accurate, up to date and complete.

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RDA Riverina Privacy Policy

Email Addresses

Privacy

1. INFORMATION WE COLLECT

2. HOW WE COLLECT IT

3. WHY WE COLLECT IT AND HOW WE USE IT

4. HOW WE DISCLOSE IT

5. PUBLISHABLE CONTENT

6. COOKIES

7. OPTING IN AND OUT

8. INFORMATION MANAGEMENT AND SECURITY

9. GAINING ACCESS TO YOUR INFORMATION

10. HOW TO CONTACT US

Access Policy:

Overriding principles

Form of Access

When will Access be denied?

Time

Privacy Complaints Policy:

Introduction

Who may complain under this policy?

What is a privacy complaint?

What do I do if I have a complaint about privacy practices?

Grievance procedure

Records

Anonymous complaints

Information

Privacy Complaints Register

Privacy Statement to be used for Project Proponents

Website Statement

Website Statement

Email Clause

Disclosure of Personal Information Policy:

Introduction

Exceptions

Access

Contact Us

Information

Opportunities

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