Join a respected government organisation that plays a vital role in delivering essential services to communities across NSW. This is your chance to contribute to a team that values integrity, collaboration, and service excellence, ensuring smooth operations that support the public every day. You'll be part of a modern shared services environment where your work makes a real difference.
Work within a trusted public sector framework committed to efficiency and continuous improvement.
Support critical services that keep NSW connected and thriving.
Benefit from structured onboarding and training, with a clear pathway to hybrid work (2 days in office once fully trained).
Responsibilities:
Respond to multi-channel enquiries from internal teams, vendors, and the public with professionalism and empathy.
Process a wide range of transactions accurately and efficiently using multiple systems and telephony solutions.
Escalate complex issues promptly and keep customers informed throughout the resolution process.
Contribute to team goals by sharing knowledge, supporting colleagues, and participating in quality assessments.
Meet KPIs and uphold NSW Public Sector values in every interaction.
Background and Skills needed:
Experience in customer-centric environments such as contact centres, service centres, or shared services.
Strong communication skills with the ability to explain processes clearly and build rapport quickly.
Tech-savvy with confidence using multiple computer systems and learning new tools.
Adaptable, proactive, and committed to delivering outstanding results under pressure.
Apply today with Raelene Horn at Mane Consulting and take the next step in your career with a trusted government organisation.
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