This is a Personal Banker role with Beyond Bank Australia based in Albury, NSW, AU == Beyond Bank Australia == Role Seniority - juniorMore about the Personal Banker role at Beyond Bank Australia Based in Albury, NSW. Full Time Position (75 hours per fortnight) 9 extra days of leave* Be part of Beyond Bank- a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Job Description
We have an exciting opportunity to join our dynamic team in Albury! As a Personal Banker, you’ll play a key role in representing Beyond Bank Australia’s core values while delivering exceptional customer experiences. You’ll work closely with customers to provide solutions aligned with our strategy, all while achieving your individual performance goals and contributing to the overall success of the branch.
In the role you will
Provide a local customer owned banking experience to new and existing customers Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills Manage general enquiries and provide sound advice and information to our customers Make proactive outbound phone calls to connect with our existing customers Contribute to a high achieving team environment with your commitment to success and strong work ethic Manage customer bank accounts, including opening, closing, and overseeing transactions Collaborate with specialists in the business to deliver the best solution for the customer
Qualifications
You're a caring and customer-focused person, who is excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritise our customers' needs and satisfaction.
Strong ability to deliver exceptional customer service Genuine passion for building lasting relationships and supporting the local community Comfortable working in a fast-paced, customer-focused environment Skilled in problem-solving with a sharp analytical mindset Previous experience in banking or financial services is an advantage, but not essential Self-motivated and confident working independently Have experience and are comfortable with making outbound phone calls to our existing customers See yourself in our team
Reporting to the Regional Manager, you will be joining the Albury Branch Team, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
Additional Information
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au
And there’s even more benefits:
Our branch employees receive an additional 6 days of paid leave per year Additional 3 paid work-life balance days to boost your annual leave Paid community volunteer days to support many community charities across Australia Access to employee discounts, health and well-being initiatives, employee and family assistance, plus more A flexible, and diverse working environment Career development opportunities, training and coaching Opportunity for further study while you work By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au
Applications close 14/12/2025
Applications may close earlier than the advertised date if we receive a high volume of interest, so don’t wait—apply today!
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Beyond Bank Australia team will be there to support your growth.Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing customer banking experience Managing customer inquiries Collaborating with specialists Key Strengths Customer service Problem-solving Communication Banking experience Teamwork Adaptability Why Beyond Bank Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Beyond Bank Australia not with Hatch.
.webp)
