Job Description
We're looking for a proactive and customer-focused Customer Service & Support Team Leader to become the central point of contact between customers, internal teams, and sales representatives. This is an opportunity to step into a varied role where you'll combine customer service, internal sales, team leadership, and account management within a well-established business., As the primary point of contact for customers, you'll manage enquiries, quotations, and orders while supporting a sales team and leading an offshore Customer Service Support team member.
This role suits someone who enjoys being busy, takes ownership, and thrives on delivering exceptional customer experiences while helping drive sales growth., * Manage incoming customer enquiries via phone and email
* Prepare accurate quotations and follow up to secure orders
* Process customer orders efficiently and accurately
* Support requests from the sales representatives and wider team
* Build strong relationships with customers and maintain regular contact
* Lead, mentor and support a dedicated Customer Service Support team member located offshore
* Develop and improve customer service processes and documentation
* Maintain accurate customer information and records
* Work closely with sales, operations and administration team members to ensure exceptional service delivery
About the Candidate
* Experience in customer service, internal sales or account management
* Strong communication skills and confidence speaking with customers
* A genuine passion for helping customers and solving problems
* Previous experience mentoring or supervising others (preferred)
* Strong organisational skills
* High attention to detail and accuracy
* Previous experience using an ERP, CRM or an order management system
* A proactive, positive and solutions-focused mindset
* The ability to work independently while contributing to a collaborative team environment
Highly Regarded
* Experience in retail, wholesale or trade environments
* Internal sales or customer service leadership experience
* Experience supporting sales team members
* Exposure to inventory, warehouse or distribution operations
Work Environment
* Join a well-established and growing business
* Leadership responsibilities
* Work Monday to Friday, no weekend work
* Supportive team culture
* Genuine autonomy and ownership of your role
* Variety in your day with a mix of customer service, sales and leadership
* Competitive salary package based on experience, National
average
Sales Jobs
average
New South Wales
average
Salaries
The number of jobs in each salary range for all
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