Customer Service Officer

Rotating Roster between 8.15am – 5.30pm Permanent Part-Time - 45.6 hours per fortnight (FTE 0.6) Based in Wodonga ABOUT US Gateway Health is a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic). The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We will do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health. ABOUT THE ROLE Customer Service Officers play an integral role in ensuring clients’ access to care and service options through Gateway Health is seamless. This role ensures that the client feels they have been listened to and have had their questions and needs taken seriously in a culturally sensitive manner. They are relied upon by the organisation to provide factual, reliable and responsive information relevant to everyone they assist. This role is integral to the efficient operation of Gateway Health’s service delivery. Successful candidates will be provided a comprehensive training program in our systems, processes, and procedures, as well as in-house support to ensure the success of our new team members. In addition, the new team members will be joining a team of dedicated and enthusiastic people, in a business where everyone is treated with respect and valued for their contribution. We are committed to development and providing opportunities for individuals. ABOUT YOU You'll be the lift/joy in someone's day as you provide a genuine and warm customer service experience. The role is all about your captivating personality helping customers feel welcome every time they walk through our doors. Your enthusiastic and team focused nature will be a great asset to our Customer Service team. You will enjoy working in a small team and highly flexible work environment, with a genuine focus on identifying and meeting customer needs. You will have a strong customer service background, attention to detail and a high level of organisational skills. Having several years’ experience within a fast-paced customer service or reception-based role, you will have exceptional verbal and written communication skills. REMUNERATION Victorian Stand Alone Community Health Services (Health and Allied Services, Managers & Administrative Officers) Multiple Enterprise Agreement 2022-2026 Classification Managers and Administration Grade 1 - $33.63 per hour + superannuation GATEWAY HEALTH CULTURE Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community. GATEWAY HEALTH BENEFITS Work within a supportive team environment Laptop, mobile phone with remote access on and offsite Generous Not For Profit Salary Packaging A$15,900 tax free Flexible hours and arrangements, for a healthy work-life balance Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice. Paid parental leave Professional development + ongoing training and support provided Limited free car parking Fitness Passport - a discounted workplace health and fitness program for you and your family Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities. Access to our free confidential counselling service through EAP for staff and their family Corporate health insurance cover to keep you healthy Access to annual vaccination program Discounted Health Insurance A suite of employee reward and recognition programs. For a confidential chat about the position please call Kim Coleman on 03 5723 2000. Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles. APPLICATIONS CLOSE SUNDAY 22nd MARCH 2026 Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.