Job Description
We want someone who enjoys getting to know people, remembers our regulars, understands what they want and makes every customer feel welcome.
Whether you're making someone's morning coffee, serving customers in the bottleshop, restocking shelves or keeping the store presentable, we expect you to take pride in what you do.
This is a hands-on role, and no two days are exactly the same.
You'll be working across our café and bottleshop, serving customers, operating the register, preparing coffees and food where trained, filling shelves, restocking fridges, maintaining cleanliness and helping the team keep everything running smoothly.
We're not looking for someone who needs to be told what to do every minute.
We want someone who can recognise what needs doing, take initiative and follow through.
If you see an empty shelf, you fill it.
If a customer needs help, you step in.
If the store needs cleaning, you don't wait to be asked.
If there's an opportunity to improve something, you speak up and help make it happen.
If that sounds like you, keep reading.
What you'll be responsible for
* Delivering exceptional customer service across both the café and bottleshop
* Building genuine relationships with our regular customers
* Greeting customers, assisting with purchases and making every interaction a positive experience
* Operating the register and handling transactions accurately
* Preparing coffees, drinks and café food when trained
* Serving customers efficiently during busy periods
* Recommending products and identifying opportunities to increase sales
* Restocking shelves, fridges and displays throughout your shift
* Helping maintain a clean, organised and well-stocked cool room
* Checking stock rotation, product presentation and expiry dates
* Keeping the café, bottleshop and customer areas clean, hygienic and highly presentable
* Following responsible service of alcohol requirements and workplace procedures
* Supporting your teammates and stepping in wherever help is needed
* Opening and closing the business when trained and rostered
* Identifying problems, communicating clearly and helping resolve them
* Taking feedback positively and continually improving your performance
About the Candidate
We're looking for someone who takes pride in their work, genuinely enjoys dealing with people, takes initiative and wants to be part of a business that's continuing to grow., * Previous café, bottleshop, retail or hospitality experience is highly preferred
* Exceptional customer service skills and a genuinely friendly personality
* Someone confident speaking with customers and building relationships
* A positive attitude and willingness to learn
* Reliability, punctuality and strong work ethic
* Someone who takes initiative without constantly needing direction
* Ability to work efficiently in a busy environment
* Strong communication and teamwork skills
* Someone who takes pride in cleanliness, organisation and presentation
* Confidence working independently when required
* Flexibility to work mornings, afternoons, evenings and weekends depending on the roster
* A valid NSW RSA competency (or willingness to obtain one before performing bottleshop duties)
* Barista experience is an advantage
* Someone who takes feedback well and wants to develop new skills
* Someone interested in growing with the business
You don't need to know everything on day one.
We're happy to train the right person.
What we can't teach is attitude, genuine care for customers, reliability and the willingness to put in effort.
Most importantly, we're looking for someone with an ownership mentality, regardless of their job title., * Are you looking for Casual , Part-time or Full-time?
* How many years of barista experience do you have? And at which business?
Experience:
* Café: 1 year (Preferred)
* Bottleshop: 1 year (Preferred)
Licence/Certification:
* RSA (Preferred)
Work Environment
If a customer has a problem, you do your best to help.
If there's nothing immediately to do, you find something productive.
We value people who take responsibility for their work and care about the business they're part of.
What you'll get here
* A supportive team and a workplace where your contribution matters
* Hands-on training across café, hospitality and bottleshop operations
* Opportunities to develop new skills and take on greater responsibilities
* Genuine career progression opportunities for those who demonstrate initiative and consistency
* A workplace where good performance is recognised and rewarded
* Regular free lunches
* Christmas & New Year bonuses for team members who show up and perform
* Staff discounts
* Direct support from management and ownership
* The opportunity to grow with a developing business
We believe employment should work both ways.
If you show up, give your best, take pride in your work and consistently perform, we will invest in you and look after you in return.
We're not expecting perfection.
We're looking for someone who is dependable, willing to improve and genuinely cares about doing a good job.
Read this before applying
If you've read this entire advertisement and are genuinely interested in joining our team, please include a short cover letter with your application.
Please don't send us a generic copy-and-paste cover letter.
Answer one simple question:
Why should we choose you for this position?
Tell us about:
* Your previous café, bottleshop, retail or hospitality experience
* What great customer service means to you
* An example of a time you went above and beyond for a customer or took initiative at work
* Why you'd like to join Café Gumly & Bottlemart
We care less about receiving the perfect corporate answer and more about understanding who you are, your attitude and how you approach your work.
If you're reliable, enjoy working with people, take pride in what you do and want to be part of a team that values effort and initiative, we'd like to hear from you.
Pay: $27.00 - $35.00 per hour
Expected hours: 20.0 - 40.0 per week
Benefits:
* Employee discount
* Free drinks
* Free food
* Profit sharing
.webp)
