Job Description
As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include:
* Greeting patients warmly and assisting with check-in procedures.
* Answering emails and phone calls promptly and handling inquiries professionally.
* Advising patients of preparation prior to relevant scans.
* Billing procedures - private, Medicare, workers compensation, and DVA.
* Collaborating with clerical and technical staff, radiologists, and referrers.
About the Employer
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
About the Candidate
Demonstrates exceptional attention to detail.
Maintains a high level of accuracy in a fast-paced environment.
Clear verbal and written communication skills.
Strong organisational abilities to manage appointments and patient flow.
Confidence working across multiple screens and systems.
Ability to perform shifts at all clinics as needed.
Work Environment
* Fitness passport, including full gym access and a range of classes
* Supportive management that values your well-being
* Discounted and bulk billed scans and services for you and your family
Learning and development
* Comprehensive training to help you put your best foot forward in the role
* Career opportunities across our diverse Network
Workplace Experience
* Collaborative and inclusive team
* Free parking onsite and a quick walk to trains/buses
* Lots of uniform options to suit your preferences at no cost to you with annual top ups
Compensation
* Industry-competitive salary and benefits package
* Annual Remuneration Review
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