Job Description
The role provides administration and clerical support to the manager and team, within a range of settings as part of the administration team to facilitate smooth operation of the service/unit/ward/facility., * Provide high-quality customer service to patients, employees and members of the public.
* Ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services of the health service.
* Completing a range of operational, clerical and administrative tasks utilising the MS Suite of applications, including Excel and Teams to support the smooth running of the department, including assisting with admissions, transfers and discharges, record management, booking services and appointments, record keeping, managing postal and other correspondence, filing, typing, deliveries, pickups, purchasing and stores management.
* Providing assistance with more complex tasks or projects and provide relief for other staff as required, to support efficiency and quality within the service and team.
* Supporting the manager and team with quality activities to ensure ongoing improvement in local processes.
* Planning and preparing of appointments.
* Communicate clearly with the team leader daily.
* Performing according to established work practices and procedures.
* Working under general instruction and broad supervision.
* Work collaboratively with the multidisciplinary team demonstrating flexibility, initiative and a commitment to customer service excellence.
About the Candidate
* Aged Care Check
* OASV Vaccination Category: A
Selection Criteria
* Experience working in a similar support role in a complex organisation, as an effective team member.
* Ability to make good decisions about work priorities and achieve key tasks effectively in a busy work area.
* Ability to communicate effectively with a wide range of stakeholders. This includes attention to detail when communicating with managers, colleagues and members of the public.
* Demonstrated high level computer skills, including proficiency with Microsoft and Windows based applications, email systems, and/or other information and record keeping systems.
* Understanding of, and commitment to, providing an excellent customer service, including the maintenance of patient privacy and confidentiality.
* Demonstrated ability to show initiative with known work procedures, and able to work under broad supervision.
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